Frequently Asked Questions

1. What is Keepsii?

Keepsii is a premium online store offering a curated selection of quality fashion, lifestyle, and accessory items. Our goal is to help you find and keep products that elevate your style and everyday life.

2. Where do you ship?

We offer shipping both domestically and internationally. Shipping times and costs may vary depending on your location. You can view specific rates and delivery estimates at checkout.

3. How long will it take to receive my order?

Domestic orders typically arrive within 5-7 business days. International orders may take 10-15 business days, depending on customs and local delivery services. You will receive a tracking number once your order is shipped.

4. What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, you can return any item within 30 days of receiving it for a full refund or exchange, as long as it's in its original condition. Please visit our Returns & Exchanges page for more details.

5. How do I track my order?

Once your order has shipped, you will receive an email with a tracking link. You can also track your order by logging into your Keepsii account and viewing your order history.

6. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay.

7. How can I contact customer support?

Our customer support team is here to help! You can reach us via email at connect@keepsii.com, and we’ll respond within 24-48 hours.

8. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive discounts, promotions, and new arrivals.

9. Can I cancel or change my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible at connect@keepsii.com. Once the order has been processed, we may not be able to make changes.

10. How do I return an item?

To initiate a return, simply visit our Returns & Exchanges page, follow the instructions, and print a return label. Once we receive your item in its original condition, we’ll process your refund or exchange.